Privacy Policy

Digital Facilities Inc. dba Digital Facilities Corporation

Subscription Software

• The Invoiced date is the effective date of purchase unless:
  • Both parties sign a sales order authorization with a subscription start date
  • A purchase order is issued prior to the subscription start, stating the start date
  • Faxed order signed by customer prior to subscription service starting
• For the complete list of service guidelines subscribers should refer to the terms and conditions for FM-Pro provided as a click agreement

On Premise Software - Hosting Services

• Hosting requires a minimum term of 12 calendar months
• Requires customer maintain a current M&T service for the hosted software
• Cancelation of hosting requires 90 days’ notice after the minimum term

Online Subscription – Hosting Refunds

• Cancellation requires written notice*
• Refund requests require receipt and DFC acknowledgement of cancellation request
• Customer will be charged 50% of subscription purchased
• Balance refunded by check with-in six weeks, check paid to subscriber of record
• FM-Pro subscribers refer to terms & conditions for this service

Software Purchases

• Invoice date is effective date of purchase unless:
  • A Credit Card transaction displays a purchase date
  • An e-mail order with the purchase date
  • Faxed order with the purchase date

Software Refunds

• Refunds requests are valid for 30 calendar days from date of purchase
• All materials, media and manuals (if provided) must be returned
• Refunds require a written request from customer*
• No refunds for installed software (software activation)
• No refunds for network software (when third party license key is delivered)
• Refunds exclude 15% for shipping and processing
• Balance refunded by check with-in six weeks

IT Services
(Annual Service Agreements, Training, IT Services)

• Invoice date is effective date of purchase unless:
• A credit card transaction record displays a purchase date
• An e-mail order with a requested purchase date
• Faxed order with the requested purchase date

IT Service Refunds

• Refunds requests are valid for 30 calendar days from date of purchase
• Refunds require a written request from customer*
• Refund will exclude any services provided**
• Balance refunded by check with-in six weeks

Mail Refund Requests

* A written refund request is a legible letter from the customer requesting refund with a printed copy of the original invoice. Letter must be received with-in 30 calendar days after purchase.

** Delivered services include: Technical Support Cases, Training Courses, IT Service Projects. When services were billed as an annual service agreement, credits will be calculated after charges are deducted for completed services.

Version 2020 5.1